FAQ

General Information

HOURS OF OPERATION Our office is open from 8 am to 8 pm, 7 days a week, 365 days a year. If you happen to get our voicemail at any time, please leave your name and number and we will get back to you as soon as possible. Our website is available for quotes 24 hours a day.  Our curfew for picking up equipment is generally 9 pm, unless special arrangements have been made.


SPACE REQUIREMENTS You will need to add at least 2 feet around the perimeter, so approximately 17'x17' for a 15'x15' bouncer. If you're not sure what size your yard is, you can measure it or "walk it off" heel to toe in a man's shoe (it will be about 1 foot per step) to get an approximate idea. If you can imagine two parked cars side by side in your setup area, most likely we can fit the 15’ x 15’ unit in the area. Do not forget your vertical clearance! You will need an area free of low wires and branches, about 2 feet high.


RESERVATIONS We suggest 2-3 weeks before your scheduled party date. Sometimes, we have inventory available for last-minute bookings. It is better to try to place your order as soon as your date is secured. All units are booked on a first-come first-served basis.


PAYMENT METHODS We offer flexibility in payment methods. We gladly accept Visa/MasterCard, Discover, and American Express; checks; money orders; cashier checks; or cash. Non Sufficient Funds fee of $25.00 on any returned checks.


DEPOSIT A deposit of 50% of rental guarantees your reservation. The remaining balance is due upon delivery on the day of the event. 


CANCELLATIONS All cancellations must be made at least 14 days prior to your event or you will be subject to a cancellation fee of 50% of the rental (your deposit).  Cancellations on made-to-order items such as piñatas are non refundable once ordered.  In addition to the above cancellation, for pre-made cotton candy, cancellations made with less than 4 business days notice are subject to be charged the full amount listed on contract. 


PICKUP AND DELIVERY The typical range of rental time is 6 hours. Rental periods vary. We do offer overnight renting at an additional cost. You decide the specific time you want the bouncer set up by and we'll have the equipment set up between 30 minutes to 1 hour before your start time. Depending on the number of reservations for the day, we may contact you requesting an earlier delivery.  This will not affect your rental time.  Also, you do not pay for the setup time: all rental periods are jumping time only! Pickup is based on the number of hours you rent for. If you have special requirements for an exact setup or pickup time (for example, your event is in a location that you have rented for a specific amount of time), let us know.


BRINGING THE BOUNCER TO YOUR BACKYARD A standard walk-through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). If a person can comfortably walk through the gate, we can fit the bouncer through as well!


WE RESERVED THE PARTY.  NOW WHAT?  Upon completion of reservation, you will receive an email from us confirming your event.  A link will be provided giving you access to view the event total, balance total, and ability to sign the contract online.  You will receive an email confirmation 3 days prior to the event date.  You will need to respond to the email or contact us to confirm the appointment.  You will receive notification by text or call the day prior to the delivery to confirm the approximate delivery time.  To ensure all customers are set up on time, we may deliver the bouncer earlier than 1 hour before event time (will not affect the rental time).  You will receive a call from us the day of the event when we are on our way.  Please ensure the set up area does not have any pet debris.


ARE YOU INSURED? Yes we are!  Boodle Bouncers is a licensed and insured business.


DO YOU DELIVER TO PARKS? Yes, we do.  If we are required to provide liability coverage there will be a $50.00 park fee added to your reservation.


HOLIDAYS DELIVERIES We deliver on holidays. However, prices are subject to change in this type of rental.


HOW DO WE BEGIN THE RENTAL PROCESS? Your schedule is most important, so contact us at your convenience. We answer your questions in English or Spanish from 8 am – 8 pm, Mountain Standard Time, 7 days a week, 365 days a year. Please feel free to call/email us after hours. We will respond as soon as possible.


HOW MANY CHILDREN CAN FIT IN A BOUNCER? Each Boodle Bouncers unit can fit 6 to 15 kids at one time. It depends on the size of the children, the activities planned, and size of bouncer. Please contact us for information that is more detailed.


ARE YOUR UNITS SAFE? Yes. Boodle Bouncers units are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of each inflatable to ensure your day is filled with fun.


ARE YOUR UNITS LEAD-FREE? Yes. Boodle Bouncers inflatable bouncers are 100% lead-free.


ARE THE BOUNCERS CLEAN? Yes. All units are thoroughly cleaned and disinfected between each use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to each client. This way, you are always guaranteed a unit that is safe, clean, and in good working order.


HOW DO THINGS WORK WHEN THE WEATHER IS VERY HOT? Actually, it stays very comfortable inside the equipment. The moonwalks lose air with every bounce (that is what makes them bouncy: the loss and refilling of air!) so it is usually breezy and cool inside. Plus, each moonwalk has a roof that shades the bounce area. This applies to much of the year; however, unless you have a shaded area, we don't recommend afternoon bouncing in the middle of the summer. During these months we recommend an evening "bounce" under the stars or an earlier morning rental.


WHAT ABOUT STORMY WEATHER? Safety is our first concern. We do not operate our moonwalkers in high winds or rain. If recent weather has caused the bounce area to become muddy, you will need to find an alternate location. Because weather varies in different parts of the Valley, and if your event must be cancelled due to weather, you will need to notify Boodle Bouncers 2 hours in advance.  Cancellations due to stormy weather will have a credit on account good for up to 1 year from event date.  The credit cannot be transferred.


ARE THERE AGE RESTRICTIONS? No.  Our units are for kids of all ages.  Parents, grandparents, aunts, and uncles are all encouraged to have “Boodles of Fun”.


WHAT ARE YOUR DELIVERY AREAS? We service all Pinal County and Maricopa County locations. Please contact us for pricing information.


DO YOU OFFER GENERATORS? Yes.


HOW MUCH ELECTRICITY DOES ONE UNIT USE? We will bring a 50 or 100 foot extension cord with us, so you'll need an outlet near the setup area. The blower runs continuously and uses approximately $0.14 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.


DO WE NEED A FLAT SURFACE, OR IS A SLIGHT SLOPE OKAY? Safety is the most important consideration when selecting a setup area, and a slight slope may not be a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is too extreme, we may not be able to set up in that location. Your installer may request an alternate location, so please have an open mind.


HOW LAST MINUTE CAN WE BE? Give us a call and we will do our very best to get you a rental for your special event.


CAN I KEEP THE BOUNCER OVERNIGHT? Yes! We call these Bouncer Slumber Parties and offer special pricing packages. The bouncer must be set up in a backyard or area that is fenced and locked up. The fence must be at least 4 feet tall. Boodle Bouncers reserves the right to deny this service. We also reserve the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of damage or theft.


CAN WE DO PICKUP & DELIVERY OURSELVES? No. Boodle Bouncers does not allow this. The safety of your children is a huge concern. We do not take any chances. All of our drivers are trained as professional installers for Boodle Bouncers, and are the exclusive installers of our equipment.


WHAT KIND OF SURFACE CAN WE SET UP ON? We set up on grass, cement, almost anywhere! If your yard is too small, our bouncer unit fits perfectly onto a two-car driveway.

Testimonials

  • Best in Town

    Boodle Bouncers helped make our Easter Egg Extravaganza a success. They showed up, set up, and we were ready to run on time for the crowds. The kids loved the slides and bouncers and the volunteers loved the shade canopies over the games. Popcorn and cotton candy machines were spotless and easy to use. I highly recommend Boodle Bouncers for your next event!!

  • Lazzerini

    Alysha was wonderful and very helpful in the process. Very nice and clean supply of table, chairs and bouncer. Also, very responsible and punctual character.

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